Shipping, returns and refunds policy
Ouloum Project's is committed to excellence and the full satisfaction of our customers. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times.
All orders for our products are processed and shipped out in 4-10 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
2. Wrong address disclaimer
It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.
3. Undeliverable orders
Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.
4. Lost/Stolen packages
Ouloum Project's is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities and contact the delivery service company.
5. Out of stock items process
In case of out-of-stock, Ouloum Project's will wait for all items to be in stock before dispatching
6. Import duty and taxes
When working with DHL, Ouloum Project's will do its best to have all customs and duty fees prepaid. This does not cover the cases of random controls that occurs in some countries and will remain at your own expense. Please note that the delivery and customs fees may vary depending on the delivery service you choose.
By accessing our site and placing an order you have willingly accepted the terms of this Shipping Policy.
8. Contact information
In the event you have any questions or comments please reach us on social media (via our Facebook page) or by email at the following address: email@example.com
As per French law, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org , so we can tell you how to proceed in order to get a refund.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return and receiving our answer will not be accepted.
You can always contact us for any return questions at email@example.com or on our Facebook page.
1. Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. While we will always help you find a solution, please remember that we are not responsible for any damage that might occur during delivery.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Though, contact us for more details regarding the product you want to return.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org .